FAQs

 

Home/Office Delivery Questions

 

How does delivery work?

We utilize reusable coolers to deliver to homes, offices and apartments. During checkout you can purchase one of our coolers to use, or you can provide your own (just make sure it's the right size, at LEAST 19" L x 13" W x 14" H). The day before delivery you will get a notification to place your cooler out and our driver will leave your meals along with ice packs to keep your food safe and cool. With each delivery, just leave out your old ice packs and we will continue to reuse them! You do not need to be home to receive your delivery but we recommend moving the meals to the fridge as soon as possible to ensure the best quality. 

 

Is there a long-term commitment required?

Nope! You order is renewed weekly and you can cancel anytime before the next order deadline. When you sign up you will get a link to manage your subscription. Using that portal you can view and skip upcoming deliveries or cancel your plan. 

 

Do you deliver to my address?

To see if we deliver to your home, head to our order page, click on delivery, and enter your address. If it is outside of our delivery zone, you can head to the locations tab on our site to see if there is a convenient drop site near you for pick up!

 

What does home delivery cost?

$10/week for one delivery per week (3 day or 2 day plans)

$15/week for two deliveries per week (5 day plans)

 

When will my meals be delivered when using the home delivery service?

If you select a 3 or 5 day plan you have the option of either Sunday 9am-9pm or Monday 8am-2pm

If you select a 2 or 5 day plan you will receive a delivery Wednesday between 9am-9pm

 

What if I forget to leave out my cooler?

You will get a reminder the day before to leave out your cooler. If for some reason you forget, we will provide a loaner cooler for you and a $20 charge will be added to your account. If you return the cooler on the next week's delivery or within 7 days (whichever is sooner), the $20 charge will be removed.  

Do I have to be home for my delivery?

Nope! On the day of delivery you will get a notification when your meals have been delivered to your cooler. We recommend moving them into a refrigerator as soon as possible for best quality. 

 

Do you deliver to apartments?

Yes. If you live in an apartment, please leave detailed instructions for our delivery driver when placing your order. If we can’t gain access to the building or get ahold of you we will not leave the meals outside of the building. They will instead be delivered to our office, and you must contact info@originmeals to arrange your pick up. If you are unable to utilize our cooler solution, we recommend using your nearest pickup location

 

Will I be notified when my meals have been delivered?

We will send you an email and text notification when your meals have been delivered.

 

Pickup Questions

 

What time will my meals be available for pick up?

Meals will be at your chosen pick up location as soon as that location opens on your pick up day.  Please check the gym schedule to coordinate your pick up time.  Some gyms have gaps in the middle of they day when they do not have classes and they lock their doors!

 

When will meals be available for pick-up at my selected location?

 

If you order a 5-day meal package, the first three days of your package will be available for pickup on Monday morning. The remaining two days of your package will be available for pickup on Thursday morning.  To ensure freshness, we prepare meals twice per week!

3-day meal packages will be available for pickup on Monday morning as soon as your chosen locations opens. Please coordinate your pick up time with their class schedule!

2-day meal packages will be available for pickup on Thursday morning as soon as your chosen location opens. Please coordinate your pick up time with their class schedule! 

 

What if I forget to pick up my meals?

We highly encourage you to get your meals on your pickup day. If you are unable to pick up your meals they will stay fresh in our fridge until you get there. Please note that since our meals are freshly-prepared and refrigerated (NOT FROZEN) the meals will expire within 4-6 days of delivery. For food safety, we will dispose of meals that have not been picked up before their expiration date.

 

General Questions

 

What is the difference between your meal plans?

Meal Plans

Paleo Strict: Our original menu that follows the Paleo diet. This means proteins, vegetables, healthy fats, and minimal fruits.

Paleo Plus: A modified Paleo menu that includes gluten-free grains and legumes for a more approachable diet or an added boost of energy.

Vegetarian: A gluten-free and dairy-free vegetarian menu featuring lots of veggies, whole grains, healthy fats, and tons of flavor.

 

How do I reheat my meals?

Meal Heating Instructions

For meals that we recommend heating, sautéing in a skillet is the preferred method:

Place contents of meal in skillet, turn burner to medium heat, stirring as necessary until desired warmth is achieved.

For those on the go, our containers are microwave friendly:

Remove lid, microwave on high in 45 second intervals, stirring as necessary, until desired warmth is achieved.

 

What's the nutritional makeup of your meals?

You can read all of the nutritional information of each meal by using the links on the menu page for that particular week. Here are a couple of examples of what you will find:

For Example, one Standard meal might contain:
3 oz. Protein (i.e. Chicken)
7 oz. Carbohydrate (i.e. Broccoli)
2-3 Tablespoon Fat (i.e. Salad Dressing)

For Example, one XL meal would contain:
5 oz. Protein (i.e. Chicken)
9 oz. Carbohydrate (i.e. Broccoli)
3-4 Tablespoon Fat (i.e. Salad Dressing)

 

Are your containers recyclable?

The containers we use are #5 plastic.  Check with your local recycling company to see if they will pick-up #5 curbside. We are currently working with Preserve Products and their Gimme 5 program to develop a recycling system...stay tuned!

 

Can I pause my subscription?

Yes! Pauses are processed through the customer subscription management portal. 

1. Log into your account using the button at the top of this page

2. Select "manage subscriptions"

3. Select "upcoming charge schedule" 

4. Select the "skip" option for the charge related to the week you are intending to skip. Remember, charges are made on the day of the deadline for the upcoming order week. Please make adjustments prior to the order deadline day to avoid errant charges. 

Can you accommodate food allergies and special requests?

Yes.  You'll find a "Food Allergies and Intolerances" form as you complete the ordering process.  If you have specific food allergies or sensitivities or have strong food dislikes, we'll ensure you don't receive these ingredients.

Note that we may substitute a different meal in place of modifying ingredients within a dish and/or you will receive doubles of another meal that week.

 

Have a question not answered above?  Have a suggestion for other information we could provide? E-mail us at info@originmeals.com ...we'd love to hear from you!